Thank you for visiting dpjwholesale.com. We have found that many of our customers have the same questions. Therefore, to assist you, we are providing the most frequently asked questions as well as the answers. We hope this makes your online visit more friendly and informative. We hope to see you in the wholesale store soon.

Q: What days are you open and what are your business hours?
A: dpjwholesale.com is available for on-line orders 24 hours a day seven days a week ready to receive and process your orders.

Q: Do I have to order online or can I do it over the phone?
A: We have a staff of expert salespeople ready to work with you on the phone. Call (800)375-3520 and ask to speak with somebody in the sales department.

Q: How do I add wholesale items to my order?
A: To add wholesale lots to your order, select the quantity of wholesale lots you want from the drop-down list, and click the “Add to cart” button. The lots will be placed in your shopping cart.

Q: Are the prices listed per unit or per lot?
A: All prices listed are per lot.

Q: What different methods of payment do you accept?
A: dpjwholesale.com accepts payment in the form of major credit cards and Paypal.

Q: What is the shipping method that is used?
A: dpjwholesale.com uses USPS and UPS. At checkout you can choose either USPS or UPS.

Q: How long will it take before the wholesale merchandise is shipped?
A: At dpjwholesale.com we ship our wholesale merchandise within one to two days of receiving the payment.

Q: Do you ship wholesale products outside of the U.S.?
A: Yes, dpjwholesale.com operates on a worldwide scale. We are happy to ship our wholesale products to any desired destination.

Q: What are the shipping costs to wholesale merchandise shipped outside of the U.S?
A: dpjwholesale.com calculates shipping costs for international shipments based on the rates received from USPS and UPS. Rates are calculated based on actual gross weight and dimensional weight.

Q: Do I pay the duties and taxes for shipments sent internationally?
A: dpjwholesale.com is not responsible for the duties and taxes for international shipments. The customer assumes all responsibilities for payments for duties and taxes on overseas shipments.

Q: What are your alternative international shipping options?

A:

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Q: What is dpjwholesale.com’s return policy?
A: We want you to be satisfied with your purchase. If you are not satisfied for any reason, please email us within seven days after receiving the wholesale merchandise. Buyer pays return shipping costs. Refund of the purchase price (less shipping) given upon receipt of the wholesale products in original packaging.

Q: Can I add my own label/brand to the packaging on a wholesale product?
A: Yes, on some large orders of certain wholesale products. Please call us for more details.