China-sourced wholesale products for retailers and resellers.

Customer service

Returns Guide

Return eligibility, refunds, replacements, and warranties depend on the terms confirmed for your order.

Last updated 2026-07-23

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Who handles returns

The seller or marketplace identified on the purchase receipt handles return eligibility, return labels, replacement, refund timing, warranty claims, and statutory consumer rights.

What to check

Before purchase, read the seller return window, product exclusions, item-condition rules, return shipping cost, restocking fees, warranty coverage, and local consumer protections.

Information to keep

Keep the receipt, product SKU, product-page URL, delivery record, packaging, serial number, and photos of any damage. These records help the seller investigate your request.

  • Use the return address provided by the seller; do not send products to the website contact address.
  • Do not share payment credentials or full financial account numbers through the contact form.
  • Report incorrect product information separately so the product page can be corrected.